Why Select KS Conflict Resolution
All workplaces have their share of conflicts. These can be between individuals or involve groups of employees or managers. It is clear to experienced managers that it is not possible to avoid all conflict, but rather that they need to deal constructively with it. Today more and more companies are turning to mediation—a non-binding discussion and negotiation conducted by a trained outside neutral—to resolve many of their employee conflicts. They are also looking to outside experts to create programs to prevent conflict.
When conflicts are not handled productively or are widespread, they can lead to high turn-over rates; absenteeism; an unpleasant or hostile workplace; excessive complaining (internal and external) and litigation.
KS Conflict Resolution can help you with conflicts that seem intractable or are simply too time-consuming to handle internally. Our range of services begins with conflict prevention and includes conflict resolution. Here is what we do:
**Conduct mediations (individuals and group). The satisfaction rate expressed by employees who have been through mediation is very high.
**Advise management on how to resolve problems constructively and minimize their recurrence. Cultural and diversity sensitivity issues are key.
**Train management/staff on mediation techniques and communication skills.
**Facilitate meetings on work issues. Allowing a group of unhappy staffers to talk about their concerns with someone who is not "management" can be very productive and cost-effective.
**Conduct brown bag lunchtime seminars for employees on conflict resolution/avoidance topics such as Gossip: What To Do About It; The Co-Employee From Hell; Diversity Appreciation.
**Design conflict management systems.
Give us a try—our fees are reasonable and we get results.